Caverhill Lodge Privacy Policy

Effective Date: March 30, 2026

1. Introduction
   Caverhill Lodge (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data we collect. This policy outlines how we handle information from guests and website visitors.
2. Information We Collect
   We may collect personal information such as:

• Contact Details: Name, email address, phone number, address.
• Booking Information: Dates of stay, number of guests, special requests.
• Payment Information: Credit card details (processed securely via our booking partner).
• Technical Data: IP address, cookies, and browsing behavior on our website.

3. How We Use Your Information
   We use this data to:

• Manage bookings and provide accommodation services.
• Process payments.
• Send booking confirmations and guest communications.
• Improve our website and services.

4. Data Sharing and Disclosure
   We do not sell personal data. We may share information with:

• Service providers (e.g., booking engines, credit card processors).
• Legal authorities if required by law.

5. Data Retention
   We retain personal data only as long as necessary for business purposes or legal compliance.

6. Your Privacy Rights
   Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict the processing of your data.

7. Cookies
   Our website uses cookies to enhance user experience. You can manage cookie settings in your browser.
8. Changes to This Policy
   We may update this policy periodically and will post the updated version on our website.
9. Contact Us
   For privacy inquiries, please contact us at: [email protected]